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General
Domain
Hosting
Frontpage
Email
FTP
Database
Hosting Controller
Others
1.

What 's a FTP account?

2. Do you support Telnet / SSH for your hosting plan?
3. My web pages are ready. How can I FTP onto mysite?
4. What FTP Client software do we recommend?
5. Yes I am logged in to my FTP account but which directory do I upload my files into?
6. Why does my web page fail to display on the browser when I access my domain after uploading?
        1. What's a FTP account?
 

To publish your files on the web, you need to upload them to our server, via FTP (File Transfer Protocol) Your allotment of space on the server, where your files will be stored, is often referred to as FTP space.

Learn more

       2. Do you support Telnet/ SSH for you hosting plan?
 

No. For security reasons, we do not support Telnet or SSH. All our hosting plans are set up as "ftp-only" by default.

 
       3. My web pages are ready. How can I FTP onto my site?
  You may choose any of the following methods:
1) Any FTP Client eg ws_ftp which you may download here
2) Via your internet browser by typing ftp://yourdomain.com
3) Publish from your web designing software
 
      4. What FTP Client software do we recommend?
  Our virtual servers can be accessed via FTP. To be able to ftp into our virtual server, you have to install an FTP Client software.

We recommend WS-FTP which can be downloaded at http://www.mbcc.com.my/downloads.asp
       5. Yes I am logged in to my FTP account but which directory do I upload my files into?
 
Folder
Purposes
WWW
  for all web pages and contents
DB
  for database More details >>
SPECIAL    
LOG   where your logs for web statistics are stored
Please do not create anything outside these 4 main directories.
All other directories should be created within these 4.
       6. Why does my web page fail to display on the browser when I access my domain after uploading?
 

There are a few possibilites:

1. You have not enabled your default document. Please name your default webpage as any one of the following according to your requirement: default.htm, default.asp, default.aspx, index.htm, index.html, index.asp, index.aspx, etc;
2. Your default page is not uploaded to the www folder;
3. The DNS propagation for your domain is not completed; or
4. Your domain name could have expired.
 
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MBCC Solutions Sdn Bhd (Exxelnet Malaysia) is a wholly owned subsidiary of Exxelnet Solutions and the leading Malaysia Web Hosting and SEO Company specializing in Domain Name Registration, Dedicated Server Hosting, Website Design, Website Development and Application Programming. SEO Services includes Keyword Research, On-Page SEO, Directory Submission, Link Popularity Building and Social Media Optimization. MBCC Malaysia also provides Web Hosting, Web Design and SEO Services to Singapore companies.
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